The journey and the documents you need

The journey

The documents you need

These are the documents we’ll need to build the best network infrastructure to your new site.

New sites contract
This sets out the rights and obligations of Openreach and you, the developer, necessary for the installation and ongoing use of Openreach infrastructure for the provision of our electronic communications network at the site.

Download contract

National standard: On-site worker policy
Our policy documents are there to keep you and your sub-contractors safe, and when an Openreach engineer goes out to complete the work, they are able to do that work safely and efficiently.

Download national standard policy

Rebate payments
This relates to payment for the construction and installation of the Openreach network on new developments that may be made on a per unit basis. This rate is agreed between Openreach and the House Builders Federation (HBF).

Download payment policiesPayment policiesDownload payment policies

When plans change

We understand that plans change during the build phase. To help us adjust to any changes, please give us as much notice as possible.

In all cases, your nominated field based coordinator, who was previously known as a new site representative, is your first point of contact. So whether it’s a change in layout, adding to or reducing the number of plots, or changes to your dates (especially if bringing dates forward), please let us know about them all.

Your coordinator will then be able to advise how your change will affect the delivery of service. If it is a major change, such as deciding to reverse the order of your build, then that will require a re-plan, so if in doubt, discuss it with your coordinator as soon as possible.

Site and lift lines

Site lines

These are generally temporary lines for site offices, canteens, and marketing suites. There is also the opportunity for the provision of temporary wi-fi. You will need to order these site lines direct from your chosen service provider – please ensure that you:

  • place the order eight weeks before service is required (ie when the site office/portable cabin will be in place for the line to be installed)
  • identify the line as a "site line” and that this is a temporary line. 
  • provide the exact location of the site distribution point (a weatherproof box that can be purchased from most building material suppliers – see document for more information).

Once that order is placed the line will be surveyed and installed.

Lift lines

These lines are classed as a permanent line within your building and currently use a copper feed – so it’s important when you register your site that you indicate that this type of line is required so that we can plan for their provision at the start of your build.

During the initial site meeting you should discuss lift line requirements with your site representative. You will need to order these lift telephone lines direct from your chosen service provider – please ensure that you:

  • place the order eight weeks before service is required
  • identify the line as a "lift line"
  • explain the building is a "new site"
  • provide the correct address of where the line is required.

Please note: Lift lines ordered too far in advance may be cancelled by your service provider due to their order process systems, and likewise late orders may result in delay.

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