Before you start
Before starting any digging
you’ll need to find out where our equipment is located and you can ask us to send you a map of our network by filling in this online form.
You’ll need to pay an admin fee and details of costs and how to pay will be included in the
quote which we'll send back to you once we've received your completed form. Once we've received your payment we'll send you the maps, either by email or post, within 10 working
maps are available to view free of charge at our Walsall office. Please email the helpdesk to make an appointment.
If you need any more information please contact our helpdesk.
Maps by email
If you need to locate
our network on a regular basis, the best way to do this is to use our Maps by Email service. This
is an online mapping system and is available 24 hours a day, 7 days a
week and is generally used for areas smaller than 500m squared. For more information about this service go to
the Maps by Email pages.
Click before you dig
We can also offer
additional on-site assistance and free professional guidance through our Click Before You Dig service. This includes locating and marking the position of our equipment. To arrange a CBYD site visit please complete the mark up request chartCBYD mark-up request for and send it to us.
When using this service please give us advanced notice to programme your site visit. For further information get in touch with our network protection team.
Letting us know about
your project helps avoid damage to our network. And it could help you save time
and money – keeping the cost of your project down, and avoiding any repair
bills for accidental damage to this national asset.
Locating other BT infrastructure
Cabling invariably links to buildings, usually via underground infrastructure, especially in urban areas.
For fast-track identification of these use www.btpropertysearch.