Other useful contacts
Problems with your service
All issues relating to existing orders and faults, including appointments and things taking longer than expected, should be raised with your service provider who will liaise with Openreach to resolve them.
Altering our network
If you want to contact us about moving or removing our network, you can tell us by completing this webform or calling us on 0800 783 2023. We can help you with placing an order or on an existing order.
Building new, bespoke network
If you want to contact us about building new network, such as internal rearrangement works, comms room shifts, structured cabling solutions and pre cabling of major builds, you can tell us by completing this webform or calling us on 0800 783 2023.
Providing additional network services
We don’t just build fibre network, there are other things we can do that might surprise you like installing data cabling or wi-fi in commercial premises to support point of sale, retail display or industrial automation. If you have a project that our team can help with, you can tell us by completing this webform or calling us on 0800 783 2023.
Contractors working on exterior walls of buildings
Contractors working on exterior walls of buildings (including External Wall Insulation) often come into contact with our equipment (eg lines, eyebolts etc). Download our factsheet to find out how we can move or rearrange equipment that may be in the way of ladders or scaffolding.
Find out how to register your site. If you’ve registered your site and want to talk to someone about your new development, call 0800 783 2023 to speak to a member of our team.
For Northern Ireland please call 0800 085 7546 or email firstname.lastname@example.org
Locating other BT infrastructure
Cabling invariably links to buildings, usually via underground infrastructure, especially in urban areas.
For fast-track identification of these use www.btpropertysearch.
Strategic residential development plans
If you are a local authority, and would like to discuss your strategic new residential development plans, please contact us on 0800 783 2023.