What is a wayleave?
A wayleave is the consent in writing that allows us to carry out work on privately-owned land. It's a written legal agreement between Openreach and the land/property owner that grants us access to install, maintain or repair our network equipment.
The only exception is where the owner is the person requiring the telephone service. In this situation, any Openreach apparatus that needs to be installed is covered under the Customer Service Contract and no wayleave is required.
We need to agree a wayleave before installing any Openreach apparatus on a new development, or on private land which is providing service to third parties.
Help with wayleaves
If you’ve got a query about a new wayleaves application, please email the team and quote your Wayleave reference starting with either SA or NA, if you’ve already been given this.
If you need help with a new ‘in-situ’ wayleaves application, relating to equipment that’s being installed, please fill in this form. You can also contact the team directly if you’ve got any questions.
If you have a query about a historical wayleaves agreement, get in touch with our Archives Team.