What is a wayleave?
A wayleave is the consent in writing that allows us to carry out work on privately-owned land. It's a written legal agreement between Openreach and the land/property owner that grants us access to install, maintain or repair our network equipment.
The only exception is where the owner is the person requiring the telephone service. In this situation, any Openreach apparatus that needs to be installed is covered under the Customer Service Contract and no wayleave is required.
We need to agree a wayleave before installing any Openreach apparatus on a new development, or on private land which is providing service to third parties.
Help with wayleaves
If you’ve got a query about a wayleaves
application, please contact the case handler. These details can be found on the
documents we’ve sent you. Please quote our Wayleave reference starting with
either SA or NA, if you’ve already been given this.
If you are a Communications Provider looking for an
update on a wayleave affecting your order, please contact Openreach Job Control
who will be able to provide you with an update. Job control details can be
found on your order.
If you’re waiting for Openreach to connect your
service, please contact your service provider for an update.
If you need help with a new ‘in-situ’ wayleaves
application, relating to equipment that’s being installed, please fill in this form. You
can also contact the team directly if you’ve got any
If you have a query about a historical wayleaves
agreement, get in touch with our Archives Team.