Obtaining your wayleaves

Obtaining wayleaves

 

What is a wayleave?

A wayleave is the consent in writing that allows us to carry out work on privately-owned land. It's a written legal agreement between Openreach and the land/property owner that grants us access to install, maintain or repair our network equipment.

The only exception is where the owner is the person requiring the telephone service. In this situation, any Openreach apparatus that needs to be installed is covered under the Customer Service Contract and no wayleave is required.

We need to agree a wayleave before installing any Openreach apparatus on a new development, or on private land which is providing service to third parties.

Help with wayleaves

If you’ve got a query about a new wayleaves application, please email the team and quote your Wayleave reference starting with either SA or NA, if you’ve already been given this.

If you need help with a new ‘in-situ’ wayleaves application, relating to equipment that’s being installed, please fill in this form. You can also contact the team directly if you’ve got any questions.

If you have a query about a historical wayleaves agreement, get in touch with our Archives Team.

Useful contacts and further information

 

New apparatus yet to be installed
All our teams deal with all new wayleave applications where the apparatus has yet to be installed.
If you have a query relating to new application on going or for new application queries, please email the team at wayleaves.north@openreach.co.uk wayleaves.north@openreach.co.ukwayleaves.north@openreach.co.ukquoting a wayleave reference (this will start with SA or NA).

Wayleaves relating to apparatus already installed
Our Birmingham team deals with wayleaves relating to apparatus already 'in situ' (ie equipment that's already been installed).

 

To raise a new application on in situ cases please complete our ONLINE DECLARATION FORM FOR IN-SITU APPARATUS.ONLINE DECLARATION FORM FOR IN-SITU APPARATUS

 

If you want to enquire about a wayleave in relation to equipment that has already been installed (in situ), contact our Wayleaves In-Situ Team at wayleaves.insitu@openreach.co.uk.

Wayleaves archive searches
We also provide an archive search service which allows us to search for existing wayleave agreements from our extensive archive. If this is required please forward the location details to the team in Shrewsbury at archive.ripple@bt.com who will be pleased to help.

BACs details
If you wish to update your payment details, you can do so by submitting our ONLINE BACs FORM. This form does not entitle payment, but will ensure future payments are made directly into your account.

Change of address
If you wish to inform us on a change of address or contact information, please us our ONLINE CHANGE ADDRESS FORM.

Frequently asked questions

What is a wayleave?

A wayleave is the consent in writing that we need before we can carry out work on privately-owned land. It's a written legal agreement between Openreach and the land or property owner that grants us access to install, maintain or repair our equipment.

Why is a wayleave required?

Openreach requires a wayleave by law to access third party property. Without this, we can’t carry out work on our network.

You can learn more about the Electronics Communication Code that governs wayleaves on the OFCOM Website. 

Are there any exceptions?

The only exception is where the owner is the person requiring the service. In this instance, any Openreach equipment that needs to be installed is covered under the Customer Service Contract.

When should a wayleave be obtained?

We need to agree a wayleave before installing any Openreach equipment on a new development or private land which is providing service to third parties. 

How long do I have to arrange a wayleave?

We want the service to be provided as quickly as possible for the customer, the sooner the wayleave application is signed and sent back to us the sooner we can get to work. 

What if I don't want to sign the wayleave?

Openreach does have certain statutory powers under the Electronics Communication Code that allow us to install our equipment without the need for a signed wayleave agreement. However, we would only consider using these powers under exceptional circumstances and if we were left with no other alternative.

How long does a wayleave last?

Usually a wayleave is an on-going agreement which continues to apply to the equipment it covers, even if the ownership of the property later changes hands.

How can I raise an application for an ‘in situ’ wayleave? 

To raise a new application on in situ cases please complete our ONLINE DECLARATION FORM FOR IN-SITU APPARATUS.

What does a wayleave application look like?

A wayleave application provides basic details of the applicant (Openreach) and the land or property owner concerned ("The Grantor"), as well as details of the proposed location and details of the actual equipment concerned. Details of any appropriate payment to be made are also advised.

What are "flying wires"?

Under certain circumstances, we’re allowed to "fly wires" over an adjacent property from an existing pole without the need for a wayleave. This permission only applies providing we don’t need to enter the property concerned to do so, that the wires are at a height of 3m or more, and that they don’t interfere with the normal business on the property.

Who should I contact if I've got a query regarding wayleaves?

Please see our information and contacts section on this page.

How can I update my payment details?

You can update your payment information by completing our ONLINE BACS FORM. Completing this form does not entitle you to a payment, but it does ensure that any payment we make is paid directly into your account.

How can I update my address and contact details?

You can update your address and contact details by completing our ONLINE CHANGE ADDRESS FORM.

Why have I been asked to provide BACS information?

We’re improving the way we make any future payments. BACS allows payments to be made directly into your bank account, it means you get these payments quickly and more conveniently.

Does providing BACS information guarantee a wayleave payment?

No, providing BACS information does not guarantee payment. If a payment is needed it will be agreed and documented on the wayleave agreement.

What happens if I don’t provide BACS information?

Any payments that you are owed will be paid via cheque.

Will I receive a payment in relation to a wayleave application?

If the wayleave relates to equipment on your property serving a different customer then you’ll receive a payment based on standard payment rates, which are available on request. The exception to this is when the customer is a tenant of yours, in which case a payment isn’t applicable.